Chat, email, phone and inbound sales, bilingual and covered on your timezone. 14+ tickets before lunch, CSAT reported daily.
Three real profiles. Three skill sets. Cheerful attitude, seller skills, and a customer-care-first mentality — they become your frontline.
Your frontline ticket champion. Ana clears 14+ tickets before lunch, manages your live chat and email queues, and keeps your CSAT score above 95%. Bilingual, cheerful, and a natural problem-solver — she literally is an all-in-one Emily.
Every support interaction is a revenue opportunity. Ruben qualifies 5+ inbound leads daily, manages your CRM pipeline to 100% current, and runs follow-up sequences until the deal closes. Seller skills meet customer-care-first attitude.
Helps you scale your support teams and keep customers for life. Sabrina completes 3+ client onboardings daily, runs NPS/CSAT surveys, identifies churn risks before they happen, and preps tomorrow's queue before signing off. Your customer champion.
5 rungs in this line of business, every one ISO 9001-aligned and CEFR C1+. Pick the seniority, interview three, hire in 72 hours.
When we get to find our hardworking Emilys, this is basically how they match.
ISO 9001-aligned quality. CEFR English C1+. Three geographies. Choose the seniority that fits — and scale up anytime.
| Code | Tier | Experience | LATAM Spanish | LATAM Bilingual | US Onshore |
|---|---|---|---|---|---|
| 101 | Associate Emily | 1–2 yrs | $1,200/mo | $1,900/mo | $4,400–5,200/mo |
| 201 | Junior Emily | 2–3 yrs | $1,500/mo | $1,900/mo | $5,200–5,800/mo |
| 301 | Intermediate Emily | 3–4 yrs | $1,800/mo | $2,600/mo | $5,500–6,000/mo |
| 401 | Senior Emily | 4–5 yrs | — | $2,900/mo | $6,500–7,200/mo |
| 501 | Lead Emily | 5–6 yrs | — | $3,200/mo | $6,800–7,800/mo |
| 601 | Executive Emily | 6–8 yrs | — | $3,800/mo | $7,800–8,800/mo |
| 701 | Enterprise Emily | 8+ yrs | — | $4,500–5,000/mo | $9,000–11,000+/mo |
All tiers include: 8-week Emily Academy · MyVirtualBPO dashboard · Dedicated account manager · US contract · Unlimited revisions
Move the slider to the seniority you need. The numbers come straight from the ladder above — an in-house hire costs the same either way.
—
US national median for the same title | Does not include taxes, benefits, equipment or recruiting fees
A Customer Service Emily does not report by telling you it went well. MyVirtualService is the module behind her — the same three boards her supervisor reads every week, and you read with her.
Average active hours per day, undefined and unproductive hours, and the efficiency figure — per Emily, with the absenteeism and adherence table underneath. It is the attendance dimension of her score, and it is not typed by hand.
Opportunities won and lost, real MRR and RGU, the COM summary by category and by line of business. This is where a service account stops being an inbox and starts being a book of business.
The same data over time — won, lost and projected, month by month, with the year against the last one. When a renewal slips, it shows here before it shows in the revenue.
From request to onboarded CS Emily in under 72 hours. You interview — we handle the rest.
Tell us the channels (chat, email, phone), hours, ticket volume, and tools. We match from our pool of 2,000+ bilingual support agents.
3 pre-screened CS profiles in your inbox within 48 hours. Each one ISO-classified, CEFR C1+ tested, personality-matched to your brand.
Video interview with each candidate — free, no obligation. Pick the Emily with the right energy, empathy, and seller instinct.
8-week Emily Academy training on your Zendesk/HubSpot/Intercom stack. CSAT tracking from day one. Daily KPI reports via MyVirtualBPO.
Looking to recruit a whole team of CS Emilys? Let's set up a call →
Every profile on TalentFinder is recruited, trained and certified first. Three connected stages, one quality standard.
Bilingual Colombian professionals apply and get vetted — English C1+, the right role, the right fit.
Apply & recruit →Every Emily is trained and certified to ISO 9001 quality standards across 45+ learning sessions — before placement.
See the Academy →The trained, certified talent is showcased here — browse, interview 3 free, hire in 72 hours.
Browse all profiles →
